Troubleshooting

Beta

Ceros MCP is in beta and is enabled per account. Contact your Ceros Customer Success Manager to join.

What you see	What to do
The connector isn't available for your account	Beta access is not switched on for that account yet. Contact your Ceros Customer Success Manager.
The assistant can't find an experience or folder	Check you can open it in Ceros. It only sees what you can access. If you belong to several accounts, name the account.
You're asked to sign in or reconnect	Reconnect. This is normal every few weeks.
The sign-in can't complete	Your assistant must sign in with a Client ID Metadata Document (CIMD). In Cursor, check you have version 3.29 or later and the auth block from the Cursor setup.
The sign-in window shows an error	Close it and select Connect again. If it keeps happening, contact your Ceros Customer Success Manager with the time it happened.
An error from Ceros	Try again in a minute. If it keeps happening, reconnect.
Flex AI won't start a build	The assistant tells you why: the account is out of credits, you've reached your own monthly limit, or Flex AI is switched off. Your Ceros admin can help with each.
A build is taking a long time	Ask for the build's status, or open the Flex link to watch it. You can also ask to stop the build.
You're asked to wait before requesting analytics again	The account has used its hourly allowance of analytics requests. The assistant says when to try again; your Ceros dashboards are not affected.
No activity is reported	Only published experiences collect analytics. Check the experience is published and the dates are right.

Getting help

Contact your Ceros Customer Success Manager. Please include which AI assistant you used, what you asked it, roughly when, and the experience name.